Second Copy of Light: How to Issue Your Energy Bill

Second copy via telephone

For those who prefer to resolve everything in a more traditional way, Light also offers the option of requesting a duplicate of the energy bill over the phone. This method is ideal for those who do not have easy access to the internet or prefer to speak directly to an attendant. Here's how to proceed:

1. Call Light's customer service number: 0800-012-0120.
2. Follow the instructions in the electronic menu until the “Second Copy of Account” or services option.
3. Enter the customer number or CPF of the account holder and other data requested by the attendant.
4. Request the invoice to be sent by email or post, if necessary.

Light's telephone service is efficient and can help you resolve your request quickly. Make sure you have all the necessary information on hand to speed up the process and avoid setbacks. The attendant will be able to answer questions and provide additional guidance, if necessary.

Requesting a duplicate bill over the phone is a practical option, especially for those who have difficulty with technology or prefer a more personalized service. Light is committed to offering a quality service to all its customers, regardless of the channel chosen for service.