How to Obtain a Second Energisa Copy

Energisa telephone service

For those who prefer direct contact, Energisa offers a dedicated telephone answering service. See how to request a duplicate of your energy bill over the phone:

1. Contact: Call the Energisa customer service number, available on the official website or on your energy bill.
2. Enter your details: Provide information requested by the attendant, such as contract account number or CPF/CNPJ.
3. Confirm Details: Check that all information is correct before finalizing the request for a duplicate.
4. Receive your Invoice: After processing, the second copy will be sent to the registered email address or can be communicated by telephone.

Energisa's telephone service offers direct and personalized assistance, ensuring that your needs are met efficiently.

Telephone support is especially useful in situations where you need to clarify specific questions or obtain technical support related to your electricity supply.

Tips to Avoid Problems with your Energy Bill

To avoid problems such as not receiving your energy bill or having to request a duplicate, follow these useful tips:

• Update Your Registration Data: Keep your data updated with Energisa to ensure that the invoice arrives correctly at your home.
• Use Digital Services: Choose to receive your invoice via email or access your account online to ensure you always have a copy available.
• Schedule Payment Reminders: Set up alerts on your cell phone or use reminder apps so you don't forget when your bill is due.
• Check Regularly: Please check your email inbox and spam folder to ensure the invoice was not misdirected.
• Direct contact: If the bill does not arrive by the due date, contact Energisa immediately to resolve the situation.

Following these simple tips can help ensure you always have access to your energy bill, avoiding delays and interruptions in service delivery.

In addition to facilitating access to a duplicate bill, following these tips can help keep your personal finances organized and avoid unpleasant surprises related to paying electricity bills.

Frequently Asked Questions about Energisa’s Second Copy

To clarify common questions about how to obtain a duplicate of your Energisa energy bill, we have compiled some frequently asked questions and their answers:

1. What is the deadline for paying the second copy of Energisa?
   • The payment term is indicated on the invoice itself. It is important to make the payment before the due date to avoid penalties and interest.
2. Can I pay the duplicate Energisa at any bank?
   • Yes, you can pay the duplicate at any partner bank, lottery outlets, internet banking or by automatic debit.
3. What do I do if my bill doesn't arrive in the mail?
   • If your bill does not arrive, you can access the duplicate via the Energisa website, app, WhatsApp, telephone or at a service agency.
4. Can I dispute the amount of my energy bill?
   • Yes, you can dispute the amount by going to an Energisa service agency with documentation proving the difference.

These are some of the most common questions consumers have about how to obtain a duplicate of their energy bill from Energisa. If you have any other questions, consult the official Energisa website or contact customer service.